Store Policy and Shipping Information
Shipping Times:
Standard / Ground: 3-6 days
Priority Shipping: 2-3 Days
Express Shipping: 1-2 Days
We are pleased to announce an EXTENDED return window for the holiday season. For all orders placed after 11/25, simply notify us by 12/31 to organize your return.
Orders are typically shipped out Monday to Friday by 12 noon EST from Canton, MA. We ship our orders by USPS or UPS and you can Prioritize or Expedite you order for an additional fee or contact us directly if you have special shipping requests.
International Shipments: We do ship to Canada, UK, Europe and many other international destinations. Please note, that with all international orders, the customer is responsible for any applicable import duties or taxes that may be levied by the customs office of their respective country. If you have questions about any product or would prefer a shipping quote from a live person, please email us at marketing@birthofbeauty.com or call toll free 866 488 9328 or for international callers 1 617 314 6214.
Please Note: Birth of Beauty is not responsible for shipping delays caused by severe weather or by the carrier, and is not responsible for packages once they have been delivered and released by the carrier. The customer should contact the carrier directly to start an investigation and file a claim when applicable.
Returns: If you are not happy with your purchase, simply notify us within 14 days. All returns must be completed within 30 days from the purchase date. After 30 days, all product or warranty issues are handled directly by the manufacturer. Simply follow our instructions below to return any product that has not been used.
An RA# is required on all returns to identify the return (email: marketing@birthofbeauty.com). Shipping charges (ship to/ship from) are not refundable. A 10% restocking fee is applied to all returns.
IMPORTANT: The products must be returned unused, in their original packaging, in their original condition and shipped securely. The customer is responsible for the return shipping charges. All product returns require an RA number. Please write the RA# on the outside of the shipping carton and include a copy of the original receipt. If a product is returned that has been opened and used, the refund will be subject to review and possible decline.
For hygiene reasons, there are certain products than cannot be returned. We DO NOT accept returns on the following brands - Mehaz (clippers, Nippers, Manicure / Pedicure Implements); Medicool (manicure / pedicure drills, files and bits): Hairgum and Mr Ducktail Products; We do not accept returns on all brands of Hair Brushes and Combs. We do not accept products that show signs of use, are damaged or are not in their original packaging.
A credit for the cost of the product (minus outgoing shipping charges and a 10% restocking fee or cancellation fee) will be applied to your card / account (subject to condition of the return). If products are damaged, scratched or not in their original condition or packaging, an additional fee may be charged upon review. If the returned product fails to meet the conditions of our policy, a refund will not be issued. It is recommended that you apply a tracking label on all returned packages.
These conditions are subject to change at any time. If you would like to exchange your order, the same conditions apply as for a standard return. Please note that shipping charges will apply to re-ship the exchanged item
Ordering: You can place your orders securely through our online store or call us toll free at 617 314 6214 and an agent will help you with your order. All orders are processed on a secure server. Your personal information remains private and will not be sold to any 3rd party
Payment Options: We accept all major forms of credit cards and you can also choose to pay with PayPal or Venmo. We can also email you an invoice through PayPal for your convenience.
Sales Tax: If you live in a state for which we do not collect sales tax, it may be your responsibility to pay the appropriate tax based on your state's tax code and filing requirements.
If you have any questions please reach out to us through the Contact Us form at the top of the screen..